Shipping

How much does shipping cost?

Postage within Australia - Spent $100 or more? You’ll get FREE shipping within Australia. If your order is less than $100, a standard shipping fee of $9.90 applies.

Postage to New Zealand - We offer a $15 flat rate for shipping to New Zealand...no matter how big the order!

International Postage - Express Post International and Registered International services are available upon checkout. We ship via Australia Post worldwide and shipping rates will be calculated automatically at the checkout for you before completing your order.

How long will my order take to arrive?  

We’re a small team and aim to dispatch all in-stock orders next business day. With standing shipping your order is expected to arrive in 5-7 working days. Orders made on weekends and public holidays will be process the following business day.

Do you offer same day or express delivery options?

Not at this stage. But if your order is especially urgent, please get in touch and we will do our best to accommodate your needs.

How can I track my order?

Once your order has been shipped you’ll receive an email confirmation with your tracking number on it. Simply enter this tracking number into the relevant postal services website to track your parcel. All orders are shipped via Australia Post.

Returns

We’re dedicated to making your EcoNaps experience a great one. If you’re not happy with your purchase for whatever reason, you can return the item provided it meets the following conditions:

  • Items must be returned within 30 days of purchase.
  • Items must be returned in the same condition as you received them. This means the item must be unwashed, unworn and in the original undamaged packaging with all tags attached.
How do I return an item?

To return an item, please complete our returns form online to fill us in on the details.

We will review your request within 1-2 business days, and provide you with an address to return your item to.

Please note - you are responsible for all return shipping costs, unless we have made a mistake with your order.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. EcoNaps are not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Can I exchange an item?  

Due to the limited nature of our products, we do not offer exchanges on any items. If you would like a different pattern, or sized item, we recommend purchasing the new item and following the returns process for a refund on your original item.

What if my item is faulty?

We stand by our quality and offer a 12 month warranty against manufacturing defects on all of our modern cloth nappies. For more information about our product warranty please view our warranties page. In the unlikely event that you’ve received an item that isn’t up to expectations, please complete our returns form so we can assess your item.

What if I receive an incorrect item?

If you have received an item you did not order, please contact us at so we can resolve this for you.

Do I have to pay for shipping my return?

You will be responsible for shipping and handling charges to return any unwanted items, unless we have made an error with your order. If the package does not reach us safely we will not be able to complete the refund, so we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.