Shipping and Returns

How much does shipping cost?

Postage within Australia -

Standard shipping - flat rate $12.95

Express shipping - flat rate of $14.95 

Bulky Shipping - includes any orders with bundles which will incur a fee of $25.00

Postage to New Zealand - We offer a $25 flat rate for shipping to New matter how big the order!

International Postage - If you are located in North America please visit and if you are in Europe visit 

Anything outside the above will be classified as a bulky item and will have shipping applied at checkout.

Pre-Order items

All orders that contain 'pre order' and 'in stock' items will be sent once all items are in stock. If you need to receive items separately, you will need to place a separate order, as shipping costs must to be covered.

How long will my order take to arrive?  

We’re a small team and aim to dispatch all in-stock orders next business day. With standing shipping your order is expected to arrive in 5-7 working days. Orders made on weekends and public holidays will be process the following business day.

Do you offer same day or express delivery options?

Yes! Simply select express shipping for your order at checkout.

How can I track my order?

Once your order has been shipped you’ll receive an email confirmation with your tracking number on it. Simply enter this tracking number into the relevant postal services website to track your parcel. All orders are shipped via Australia Post.


We’re dedicated to making your EcoNaps experience a great one. If you’re not happy with your purchase, the following reasonable conditions apply to our Returns Policy.  These conditions do not restrict the rights or remedies available to you under the Australian Consumer Law.

1. Items must be returned in the same condition as you received them. This means the item must be unwashed, unworn and in the original undamaged packaging with all tags attached.

2. For order errors, please email us within 7 days of receiving your order. Provide order details and any relevant pictures.

3. For manufacturing faults, please email us within our 3 month warranty period and provide any relevant pictures, along with proof of purchase.

4. Kindly understand we do not accept returns for products purely due to change of mind (with exception to swimmer nappies if the sizing is wrong), where you or your child simply do not like the product, or where the product does not meet your specific expectations.

5. All sales of Mystery Bundles are final, with no refunds or exchanges, unless of course faulty, where we will replace, within 30 days of being notified.

How do I return an item?

To return an item, please complete our returns form online to fill us in on the details.

We will review your request within 1-2 business days, and provide you with an address to return your item to.

Please note - you are responsible for all return shipping costs, unless we have made a mistake with your order.

Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.

We do not refund initial shipping charges for items returned, other than for faulty items. EcoNaps are not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.

Can I exchange an item?  

Due to the limited nature of our products, we do not offer exchanges on any items due to change of mind. If you would like a different pattern, or sized item, we recommend purchasing the new item and following the returns process for a refund on your original item.

What if my item is faulty?

We stand by our quality and offer a 3 month warranty against manufacturing defects on all of our modern cloth nappies. For more information about our product warranty please view our warranties page. In the unlikely event that you’ve received an item that isn’t up to expectations, please complete our returns form so we can assess your item.

What if I receive an incorrect item?

If you have received an item you did not order, please contact us within 7 days so we can resolve this for you.

Do I have to pay for shipping my return?

You will be responsible for shipping and handling charges to return any unwanted items, unless we have made an error with your order. If the package does not reach us safely we will not be able to complete the refund, so we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.