We’re dedicated to making your EcoNaps experience a great one. If you’re not happy with your purchase for whatever reason, you can return the item provided it meets the following conditions:
- Items must be returned within 30 days of purchase.
- Items must be returned in the same condition as you received them. This means the item must be unwashed, unworn and in the original undamaged packaging with all tags attached.
How do I return an item?
To return an item, please complete our returns form online here to fill us in on the details.
We will review your request within 1-2 business days, and provide you with an address to return your item to.
- For a refund, your item must be in original condition with tags attached.
- You are responsible for all return shipping costs, unless we have made a mistake with your order.
Upon receipt of the items, they will undergo a quality review and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. We endeavour to process refunds as soon as they are received but please allow up to 5 business days for returns to be processed. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items. EcoNaps are not liable for the loss of items being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Can I exchange an item?
Due to the limited nature of our products, we do not offer exchanges on any items. If you would like a different pattern, or sized item, we recommend purchasing the new item and following the returns process for a refund.
What if my item is faulty?
We stand by our quality and offer a 12 month warranty against manufacturing defects on all of our modern cloth nappies. For more information about our Product Warranty please view our warranties page here. In the unlikely event that you’ve received an item that isn’t up to expectations, please complete our returns form here.
What if I receive an incorrect item?
If you have received an item you did not order, please contact us at firstname.lastname@example.org so we can resolve this for you.
Do I have to pay for shipping my return?
You will be responsible for shipping and handling charges to return any unwanted items, unless we have made an error with your order. If the package does not reach us safely we will not be able to complete the refund, so we recommend sending via a traceable method for peace of mind and to retain proof of postage until you have received confirmation that your return has been processed.