Covid-19 Update

Stock updates

Thank you for supporting EcoNaps during COVID-19. The demand for reusable products, including cloth nappies, has increased significantly due to COVID-19. 

You may have noticed that our products are selling out extremely fast online. 

The unprecedented demand for cloth nappies may mean your favourite prints are selling out within hours of us loading them to the website. If you see a print available online, we encourage you to purchase it right away to avoid disappointment. 

In terms of our operations, we place order quantities months in advance and could have never anticipated this level of demand from our retailers and customers. Please know that we’re working on increasing our order size and will have more nappies available in upcoming shipments.

To stay on top of stock updates and be the first to know when products are available to shop, please subscribe to our newsletter. Thank you for being patient as we navigate this time. 

 

Shipping updates

Although Australia Post are an essential service and operating as normal, they are also experiencing an increase in demand for their service. This may result in slight delays of the arrival of your order. 

If you do have a question about your order please don’t hesitate to contact us or Australia Post and we will do our best to help you. 

Learn more about shipping here >
Learn more about returns here > 

 

Packaging and safety

Our team and warehouse are taking every precaution to ensure that your order is packaged safely. This includes the use of protective equipment including gloves and protective masks. 

The team works in smaller shifts to reflect social distancing guidelines and are following all recommended hygiene practices including thorough hand washing and sanitisation. This ensures theirs, and your safety.